For customer support: (only for games purchased directly from Eversim's official games web sites) : purchase@eversim.com

For technical support: (in the event of game technical or activation problem on your computer): support@eversim.com

To ensure that your request is processed in a timely manner, please email us the following information with your request:

• Your Activation Code: This code consists of 30 letters or numbers

  You can find it:

  • In the email confirmation of purchase for downloaded versions.
    
  • On the front or back of the manual for the DVD versions.
    

  
  

• The game specifications:
  • Language of the game
    
  • DVD or downloaded
    
  • The version number: 2.30 for example (this number figures on the bottom left of the main game menu.)