For customer support: (only for games purchased directly from Eversim's official games web sites) :

For technical support: (in the event of game technical or activation problem on your computer):


To ensure that your request is processed in a timely manner, please email us the following information with your request:

  • Your Activation Code: This code consists of 30 letters or numbers

    You can find it:

    • In the email confirmation of purchase for downloaded versions.
    • On the front or back of the manual for the DVD versions.

  • The game specifications:
    • Language of the game
    • DVD or downloaded
    • The version number: 2.30 for example (this number figures on the bottom left of the main game menu.)